Privacy Policy

Last updated: 21 September 2026

At RigIt, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Name, email address, and phone number
• Company name and business information (for suppliers)
• Billing and payment information
• Profile information and preferences

1.2 Usage Data

We automatically collect information about how you interact with our platform, including:

• Device information and IP address
• Browser type and version
• Pages visited and time spent on the platform
• Search queries and booking history

1.3 Location Data

With your permission, we collect location data to help match you with nearby scaffolding suppliers and provide accurate service delivery estimates.

1.4 Company Information from Public Sources

Our supplier directory includes information about UK scaffolding companies obtained from Companies House, the official UK registrar of companies. This may include company names, registration numbers, registered office addresses, company status, incorporation dates and, where publicly available, the names of directors or officers.

We process this information under our legitimate interests to build and maintain an accurate directory of UK scaffolding suppliers. Where any of this information is personal data (for example, a director's name, or a registered office address that is also a residential address), you have the right to object to its processing and to request its correction or removal — see "Your Rights and Choices" below, or contact privacy@rigit.ai.

Contains public sector information from Companies House licensed under the Open Government Licence v3.0.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and facilitate transactions between customers and suppliers
• Send you important updates, notifications, and marketing communications
• Personalize your experience and recommend relevant services
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to enhance platform functionality

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Suppliers

When you make a booking, we share relevant information (name, contact details, project requirements) with the selected supplier to fulfill your request.

3.2 Service Providers

We use trusted third-party service providers for payment processing, analytics, customer support, and hosting services.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights and the safety of our users.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Objection: Object to certain processing activities
• Portability: Request your data in a portable format
• Marketing Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@rigit.ai

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

RigIt is a trading name of Hanley Creative Ltd, registered in England and Wales, company number 14528991.
Registered office (and address for service of documents): Pennyroyal, Station Road, Tring, HP23 5QY, England